Privacy Policy
Last updated November 14, 2026
This Privacy Policy explains how Rameto Reviews (“Rameto,” “we,” or “us”) handles information for our website and review-management service, including iMessage and any permitted SMS programs operated on behalf of participating businesses.
1. Information involved in the service
We collect information supplied by participating businesses and customers that is necessary to provide the service. This may include customer names and phone numbers; the participating business’s identity and Google review link; relevant service-completion dates and identifiers used to time and associate review requests; customer replies and feedback; message content, timestamps, and delivery status; and records of messaging consent, withdrawal, and messaging preferences. Business contact information and service-related correspondence may also be collected when a business contacts or uses Rameto.
Website hosting and messaging providers may process technical information, such as IP addresses, browser information, and service logs, when delivering the website or messages. Please do not send sensitive personal information that is unnecessary for a review request, such as payment-card details, government identifiers, or medical information.
Business onboarding information
Our onboarding form collects your business name, contact name, email address, customer support phone number for feedback alerts, your confirmation that a Google Business Profile Manager invitation was sent, your choice of manual or automatic job submission, and your booking software if applicable. We also record a submission reference, submission time, the business representative’s consent-responsibility acknowledgment, its wording and version, and the acknowledgment time.
These onboarding records are stored in an access-restricted Google Sheet using Google Sheets and Google Apps Script. Vercel hosts the website and processes the form submission before forwarding it to Google. The Sheet is not published for public viewing. A business representative’s acknowledgment is not an individual customer’s messaging consent record. Do not enter customer lists, passwords, payment information, or API keys into the onboarding form.
Before submission, your form entries remain in the page’s memory and are cleared if you reload or close it. After a successful submission, the onboarding record is stored for setup and service administration. If you choose Download setup, a copy is saved to your device and is under your control.
2. How information is used
Information is used to deliver service-related communications, send post-service check-ins, manage Google review requests and reminders, respond to customer feedback, provide reports to the applicable business, process assistance requests, record consent and opt-outs, maintain security, and meet legal obligations. We use customer information on behalf of the participating business for its review-management program, within the scope of the customer’s consent.
We use onboarding information to contact the business about setup, review its Google access invitation, arrange completed-job submission, check consent processes, and route customer feedback alerts to the designated support contact. Selecting a booking platform does not itself connect it, and submitting onboarding does not activate customer messaging.
3. Mobile information and messaging consent
We do not sell or share mobile information, phone numbers, messaging opt-in data, or messaging consent information with third parties or affiliates for marketing or promotional purposes. Messaging consent is not sold, rented, purchased, or transferred to authorize another sender’s messages. These restrictions apply notwithstanding any other information-sharing provision in this Policy.
We use iBlueText, operated by RG Loomis LLC, for iMessage and any enabled SMS fallback. Contact details, message content, replies, delivery activity, and consent or opt-out records may be processed by iBlueText and the delivery networks involved. iBlueText’s Privacy Policy and Terms describe its handling of that information, including its claim of joint ownership of collected contact and consent data. Rameto’s own restrictions above do not establish a separate contractual restriction on iBlueText. A provider’s verification flow does not by itself establish valid consent for Rameto’s program.
4. Other service-related disclosures
The participating business receives customer feedback, message activity, and review-management reports related to its own customers. Information may be processed by providers supporting hosting, storage, and service operations only as necessary to provide those functions. We may disclose information where legally required or necessary to respond to valid legal process, protect rights and security, or prevent fraud. These disclosures do not permit the sale or sharing of mobile information or messaging consent for marketing or promotional purposes.
Google and Vercel process the information necessary to provide the storage, script execution, hosting, and form-delivery services described above. Website fonts are requested from Google Fonts, which may receive technical request information such as an IP address and browser details. These providers process information under their applicable terms and privacy practices.
If you choose to follow a Google review link or another external link, that provider’s own privacy policy applies to information you submit there. Reviews posted on Google may be public.
5. Messaging choices and assistance
iMessage and any permitted SMS messages are sent only with appropriate consent for the identified participating business and program. Message frequency varies based on customer interactions. Message and data rates may apply.
Reply STOP to any program message to withdraw messaging consent at any time. UNSUBSCRIBE, CANCEL, QUIT, and END are also recognized. Further program messages, including pending reminders, must stop immediately. iBlueText documents permanent account-level suppression without an automatic opt-out reply. These policies do not promise reactivation. Other clear withdrawal requests are honored as required by applicable law.
For direct assistance, email rametoreviews@gmail.com. You may also reply HELP. For privacy questions or help with a request, contact the participating business identified in the message or Rameto using the contact below. The Terms of Service provide additional messaging details. Accepting a privacy policy is not, by itself, consent to receive recurring messages.
6. Data retention
Information is retained only for as long as reasonably necessary for the purposes described in this Policy, including providing the service, addressing requests, resolving disputes, and meeting legal and messaging requirements. Consent records are retained as required by applicable law and at least until consent is withdrawn. Limited opt-out records may need to be retained to prevent further unwanted messages, even after a deletion request. Records no longer needed are deleted or de-identified, subject to required retention and the applicable service providers’ backup-retention processes.
7. Security
Reasonable administrative, technical, and organizational safeguards are used to protect personal information against unauthorized access, disclosure, alteration, or loss. No internet transmission or storage system is completely secure, and absolute security cannot be guaranteed.
For onboarding, the website uses an authenticated server connection to the Google receiver, and the destination Sheet is restricted to authorized access. The public website does not include the server connection key or provide an interface for reading onboarding records.
8. Privacy requests
Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, or to exercise other privacy rights. Contact Rameto or the participating business using the appropriate contact details. Requests may require reasonable identity verification and are subject to applicable legal exceptions. When information is handled on behalf of a participating business, we may coordinate the request with that business. Withdrawing messaging consent stops the applicable messages but does not automatically delete records that must be kept.
9. Policy updates
We may update this Policy as our service or legal requirements change. The updated date will appear on this page, and we will provide any additional notice required by law. Changes to this Policy do not create or expand permission to send text messages.
10. Contact
Rameto Reviews is operated by Colvin Diles. For customer support, privacy questions, or requests about personal information, email rametoreviews@gmail.com.